CAIRO, April 11 (MENA) - Prime Minister Moustafa Madbouli ordered stepping up efforts exerted by the Cabinet's Unified Government Complaints System to monitor, receive and deal with citizens’ complaints from all regions of the country.

Efforts are focused on maintaining work to promote communication mechanisms between the government and citizens to receive complaints, questions and requests regarding different government services via the Unified Government Complaints System, he said.

The government is exerting strenuous efforts to alleviate the suffering of the citizens while facing repercussions of some incidents and change, he said.

He added that this came in a move meant to improve services offered to citizens.

The premier stressed his complete support for the system and the need to review the performance of all relevant government bodies.

The premier made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government's efforts to deal with citizens' complaints in March, 2025.

Director of the Unified Government Complaints System Tarek el Refaei confirmed that these efforts aimed to ensure a higher level of response to citizens' complaints.

Refaei said the system received 142,000 complaints, requests and questions in March. (MENA)
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